Welcome and Acceptance

By browsing our website and placing an order for any handmade item listed here, you agree to be bound by the terms laid out on this page. These terms apply to every visitor, registered member, and buyer who interacts with our store, whether shopping from a city in India or from somewhere overseas. If any part of these conditions does not sit well with you, we kindly ask that you stop using the website before completing a purchase. We reserve the right to revise these terms from time to time, and the version shown on this page at the moment of your order is the one that governs that transaction.

About Our Products

Each piece sold through our store is shaped by the hands of skilled artisans, which means no two articles will ever be perfectly identical. Small differences in colour, grain, weave, finish, and dimension are part of what makes a handcrafted object special, and these gentle variations should be seen as a mark of authenticity rather than a defect. Natural materials such as wood, brass, terracotta, jute, cane, and handloom fabric may shift slightly in tone depending on the batch, the season, and the raw material available to the maker. Photographs on the site are taken under studio lighting, so the shade you see on your screen may appear a little different once the item reaches your hands. We do our best to describe every product honestly, and any measurement we provide is approximate because handmade goods rarely follow factory precision.

Pricing and Payment

Prices for buyers in India are displayed in Indian Rupees and already account for applicable Goods and Services Tax wherever it is charged. Shoppers placing orders from outside the country may see prices converted into their local currency, though the final amount debited can differ slightly due to exchange rates set by your bank or card provider. We accept payments through the secure gateways listed at checkout, and your card or banking details are never stored on our own servers. Should a pricing error appear on any listing because of a typing slip or a technical glitch, we hold the right to cancel that order and refund you in full rather than honour a clearly mistaken figure. All payments must clear before an order moves into the packing stage.

Orders and Confirmation

Once you complete checkout, an automated message will land in your inbox to confirm that we have received your request. That message is an acknowledgement of your order and not yet a promise to ship, since we still need to verify stock and, in some cases, ask the artisan to prepare the piece. If an item turns out to be unavailable after you have paid, we will reach out promptly and either suggest a close alternative or return your money without delay. We may decline or cancel an order at our discretion in situations involving suspected fraud, repeated returns, or details that do not match the payment account.

Shipping Within India and Abroad

Domestic parcels are dispatched through trusted courier partners and usually reach buyers within the timeframe mentioned on the product page, though remote pin codes can take a little longer. International shipments travel through reputed logistics services, and delivery windows for overseas orders depend on the destination country, local postal handling, and clearance procedures. Customers ordering from outside India should keep in mind that import duties, customs charges, and local taxes are decided by the receiving country and fall to the buyer to settle. Our listed price covers the goods and the agreed shipping fee, but it does not include these government levies imposed at the border. Because many of our articles are fragile, we pack them with care, yet we ask you to inspect the parcel on arrival and report any breakage with photographs within the window noted in our returns section.

Returns, Exchanges, and Refunds

We want you to be content with what you receive, so we accept returns on eligible items that arrive damaged, faulty, or noticeably different from their description. Given the handmade nature of our catalogue, the minor irregularities mentioned earlier do not qualify as flaws and are not grounds for a return. To begin a return, write to our support team within the stated period from the day of delivery, share clear images, and wait for our approval before sending anything back. Custom or made to order pieces, items crafted especially on your request, and goods marked as final sale cannot be returned unless they reach you broken. Once an approved return is received and checked, refunds are processed to your original payment method, and the time it takes to reflect in your account depends on your bank.

Care and Use of Handmade Items

Handcrafted goods deserve a little tenderness to keep them looking their best for years. Wooden and brass pieces should be kept away from prolonged moisture and harsh chemicals, textiles are often gentle enough to need hand washing, and decorative articles are meant for ornamental use rather than rough handling. We share care notes wherever possible, and following them helps your purchase age gracefully. Any damage that occurs through misuse, neglect, or exposure contrary to the guidance provided cannot be treated as a manufacturing fault.

Intellectual Property

The designs, motifs, photographs, written descriptions, logo, and overall look of this website belong to us or to the artisans we partner with, and they are protected under the relevant laws of India and international conventions. You may not copy, reproduce, resell, or pass off our creative work as your own without written permission. The cultural patterns and traditional techniques featured in our products carry the heritage of the communities that practise them, and we ask visitors to respect that lineage.

Limitation of Responsibility

While we take reasonable steps to keep the website accurate and running smoothly, we cannot promise that it will always be free of interruptions, errors, or delays caused by factors beyond our control. We are not answerable for losses arising from circumstances such as natural events, courier disruptions, customs holds, or technical outages that lie outside our reasonable influence. Nothing in these terms takes away any rights that the law grants you as a consumer in your own country.

Privacy and Data

The personal information you share with us, including your name, address, and contact details, is used only to process and deliver your order and to keep you informed about it. We handle this information in line with applicable data protection rules in India and the regions we serve, and we never sell your details to unrelated third parties. Our separate privacy policy explains in fuller detail how your information is collected and safeguarded.

Governing Law and Disputes

These terms are governed by the laws of India, and any dispute that cannot be settled amicably will fall under the jurisdiction of the courts located at our registered place of business. We genuinely prefer to resolve concerns through a friendly conversation first, so we encourage you to reach out to our team before pursuing any formal route. International buyers continue to enjoy the protections offered by the consumer rules of their home country alongside these conditions.

Reaching Us

If anything on this page needs clarifying, or you simply want to talk to a real person about your order, our support desk is happy to help. You can contact us through the email address and phone number listed on our contact page, and we aim to respond within a reasonable span on working days.