How We Get Your Order Ready

Every order that comes through our website is handled with the same care we put into the craft itself. Once your payment clears, our team begins checking the item, packing it safely, and preparing it for its journey to your doorstep. Because many of our pieces are made by hand and our tumblers and bottles need snug protection against knocks, we take a little time to wrap each parcel so that it travels well. The sections below explain how long different kinds of orders take and what buyers in India and abroad can expect.

Dispatch Timelines for In Stock Items

Products that are sitting ready in our inventory leave our facility within four to five days of your order being confirmed. This short window lets us inspect the article, secure it with proper cushioning, and hand it over to our courier partner in good condition. You will receive a note from us once the parcel is on the move, so you can keep an eye on its progress.

Pre Order and Made to Order Pieces

Some items on our store are offered on a pre order basis, which means the artisan begins working on them only after your order arrives. Such pieces take a little longer and are usually dispatched within one to two months, with the exact span depending on the complexity of the product and the craft involved. We mention the pre order status clearly on the relevant product page so there are no surprises, and we keep you posted as the item moves toward completion.

When an Item Runs Out After Ordering

Now and then a product may sell out at the very moment several people reach for it, and an order might be placed for stock that has just gone. If that happens, we will reach out to you and offer a simple choice. You can either accept a full refund of the amount you paid, or you can wait while we have the piece freshly prepared and delivered to you within one to two months. We aim to make this as painless as possible and will always let you decide what suits you best.

Shipping Within India

Buyers across India receive their parcels through reliable courier services that cover both major cities and smaller towns. Delivery times depend on your location, with metro addresses generally reached sooner than far flung or remote pin codes. Tracking details are shared with you so the wait feels a little easier, and our packaging is designed to keep fragile handicrafts, ceramic tumblers, and metal bottles intact along the way.

Shipping for International Customers

Orders heading outside India are calculated according to the weight and dimensions of the items you have chosen, since heavier and bulkier parcels naturally cost more to move across borders. For every overseas shipment, the starting delivery charge is fifty US dollars, and the final figure may rise above that baseline depending on how much your order weighs and how far it needs to travel. Transit times for international parcels vary by destination, local postal handling, and clearance formalities at the receiving end. We pack global orders with extra reinforcement so that your handmade treasures and drinkware survive the longer trip.

Customs, Duties, and Taxes Abroad

Customers ordering from another country should remember that import duties, customs fees, and any local taxes are set by the government of the destination nation. These charges sit outside our shipping fee and are paid by the buyer when the parcel arrives. We have no say over the amount or the time customs may take to release a shipment, so we suggest checking your local rules before placing a large order.

Checking Your Parcel on Arrival

Since tumblers, water bottles, and several of our handcrafted articles can be delicate, we ask that you open and inspect your package as soon as it reaches you. If anything looks broken or tampered with, take a few clear photographs and write to our support team within the window noted in our returns policy. Quick reporting helps us sort the matter out smoothly and arrange a suitable resolution.

Staying in Touch About Your Delivery

Should you have any question about where your order is or how long it might take, our support desk is glad to help a real person walk you through it. You can write to us using the contact details on our website, and we will respond within a reasonable time on working days. We appreciate your patience, especially with handmade and pre order pieces, because good craft is worth the short wait.