Our Approach to Returns and Exchanges

We want every parcel that leaves us to bring a little joy when it arrives, so we have kept our returns and exchanges process as fair and clear as we can. Because our catalogue is filled with handmade pieces, the rules here are shaped around the nature of craft rather than mass produced goods. Whether you are shopping from a town in India or from another part of the world, the points below explain when a return or exchange is possible, who covers the cost, and which items simply cannot be sent back. We ask you to go through this page calmly before placing an order, since a little reading now saves confusion later.

What You Should Know Before You Buy

A good number of our handicraft products are not eligible for return or exchange at all, mostly because they are delicate, custom made, or one of a kind. Items shaped specially on your request, pieces marked as final sale, and certain fragile articles fall outside the usual return route, and this is always stated on the product page. Reading the full description and the eligibility note for each item helps you make a confident choice, and it lets us keep our artisans fairly rewarded for work that cannot easily be resold. When in doubt about whether something can be returned, our support team is happy to clarify before you check out.

Returns and Exchanges for Customers in India

Buyers within India enjoy a friendly head start, since the first return or exchange on an eligible order comes with no shipping charge from your side. We feel that a free first attempt gives you room to swap a size, change your mind on a colour, or send back something that did not match your hopes. Should you wish to make a second return or exchange on the same order, the shipping cost for that round will need to be borne by you. This small condition keeps the process sustainable for a handmade business while still leaving plenty of flexibility for genuine needs.

Returns and Exchanges for International Customers

Customers ordering from outside India can also return or exchange eligible items, with the handling carried out according to the same care we apply everywhere. For overseas orders, the delivery cost tied to sending an item back or receiving a replacement is to be covered by the buyer, since cross border courier movement carries charges we are unable to absorb. We recommend reaching out to us first so we can guide you on the smoothest way to arrange the shipment and reduce any back and forth.

How Footwear Returns Work

Footwear pieces have their own simple rule that applies to everyone. Any pair you buy may be returned or exchanged only one time, so we suggest checking the size guide closely before confirming the order. For international buyers, the courier charges connected with returning or exchanging footwear rest with the customer, in keeping with how we handle other overseas shipments. Trying the pair on a clean indoor surface, while keeping them unworn outdoors, helps ensure the item stays in a condition we can accept.

Condition in Which Items Should Come Back

Anything sent back to us should reach us in its original state, unused, and with the tags, labels, and packaging it arrived in. Handmade goods carry tiny natural variations in shade, texture, and finish, and these gentle differences are signs of authenticity rather than faults, so they are not treated as valid grounds for a return. If a piece turns up damaged in transit or clearly differs from what was described, we will gladly set it right once you share clear photographs with our team. Keeping the original wrapping until you are sure you wish to keep the product makes the whole process far easier.

Starting a Return or Exchange

To begin, write to our support desk within the window mentioned on our site from the day your order is delivered, and tell us what you would like to do along with a few clear pictures where relevant. We will review your request, confirm whether the item qualifies, and share the next steps before you post anything back. Sending an item without our prior approval can slow things down, so a quick message first keeps everything moving neatly. Once we receive and check the returned piece, we arrange the exchange or process the refund to your original payment method, and the time it takes to reflect depends on your bank or card provider.

When You Need a Hand

If any part of this policy feels unclear, or you would rather talk it through with someone, our support team is ready to help a real person sort it out. You can contact us using the details on our website, and we make every effort to reply within a reasonable span on working days. We value the trust you place in handmade work, and we will always try to find a solution that feels fair to you and to the artisans behind each creation.